At StepRique, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to request a return, refund, or replacement according to the conditions below.
1. Return Period
You may request a return within 14 days of receiving your order.
To start a return, please contact us at:
Please include your order number and the reason for your return request.
2. Return Conditions
To be eligible for a return, the product should:
- Be unused and unworn
- Be in its original condition
- Include the original packaging where applicable
- Include all original tags, labels, and accessories
- Not show signs of damage, alteration, washing, or excessive use
We reserve the right to refuse a return if the product does not meet the applicable return conditions.
3. Items That May Not Be Eligible for Return
Certain products may not be eligible for return where permitted by applicable law, including:
- Products that have been worn or used
- Products damaged after delivery due to customer handling
- Products missing original packaging or accessories
- Customized or personalized products, where applicable
Nothing in this policy affects any mandatory consumer rights that cannot legally be excluded.
4. Return Process
To request a return:
- Contact us at info@steprique.com within the applicable return period.
- Provide your order number and details of the product you wish to return.
- We will provide return instructions if your request is approved.
- Carefully package the product and send it according to the provided instructions.
- Once the returned product is received and inspected, we will notify you about the status of your refund or replacement.
Please do not send a product back before contacting us and receiving return instructions.
5. Return Shipping Costs
Return shipping costs may depend on the reason for the return.
If the product is defective, damaged on arrival, or an incorrect product was sent, we will review the issue and provide an appropriate solution.
For returns due to a change of mind or other reasons not caused by an issue with the product, return shipping costs may be the customer’s responsibility where permitted by applicable law.
6. Refunds
Once your returned product has been received and inspected, we will process an eligible refund.
Approved refunds will generally be issued using the original payment method.
Depending on your payment provider, it may take additional time for the refunded amount to appear in your account.
7. Partial Refunds
In certain circumstances, a partial refund may be offered where the returned product has reduced value due to handling beyond what is necessary to inspect the product.
Any reduction will be assessed in accordance with applicable consumer protection requirements.
8. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at:
Please provide your order number and, where possible, clear photographs showing the issue.
We will review the situation and may offer a replacement, refund, or another appropriate solution.
9. Exchanges
If you need a different size or replacement product, please contact us at info@steprique.com.
Exchanges are subject to product availability and applicable return conditions.
10. Order Cancellation
If you want to cancel an order, contact us as soon as possible.
If the order has not yet been processed or shipped, we will make reasonable efforts to cancel it.
Once an order has been shipped, cancellation may no longer be possible and the applicable return process may need to be followed.
11. Refund Processing Time
After an approved return has been inspected, refunds will be processed as soon as reasonably possible.
The time required for the refund to appear in your account may depend on your bank or payment provider, including PayPal or Stripe.
12. Contact Us
For return, refund, replacement, or cancellation requests, please contact:
StepRique
Email: info@steprique.com