At StepRique, we work to make sure your order is processed and delivered safely and efficiently. Please review the information below regarding our shipping process.
1. Order Processing
Orders are usually processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays may be processed on the next business day.
Once your order has been shipped, you will receive shipping information when tracking is available.
2. Delivery Times
Estimated delivery times may vary depending on your delivery location, shipping method, product availability, and the shipping provider.
Estimated delivery time will be displayed during the checkout process where applicable.
Please note that delivery times are estimates and are not guaranteed.
3. Shipping Charges
Shipping charges are calculated and displayed during checkout based on the delivery address, order size, shipping method, and other applicable factors.
Any available free-shipping offers will be clearly displayed on our website.
4. Order Tracking
Where tracking is available, tracking details may be provided after your order has been shipped.
You can use the provided tracking information to check the status of your shipment.
Please allow some time for tracking information to become active after the package has been handed to the shipping provider.
5. Delivery Delays
Delivery may occasionally be delayed due to circumstances outside our control, including:
- Shipping provider delays
- Severe weather
- Public holidays
- Customs or clearance procedures
- Incorrect or incomplete delivery information
- High shipping volumes
- Other unexpected circumstances
We will make reasonable efforts to assist you with delayed shipments.
6. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
If you provide an incorrect or incomplete address, please contact us immediately at:
If the order has already been shipped, we may not be able to change the delivery address.
Additional shipping charges may apply if an order needs to be reshipped due to incorrect information provided by the customer.
7. Lost or Damaged Packages
If your package appears to be lost, damaged, or significantly delayed, please contact us at info@steprique.com.
We may request your order number, tracking information, photographs, or other relevant details to investigate the issue with the shipping provider.
8. Delivery Attempts
If the shipping provider is unable to deliver your package because no one is available, the address is incorrect, or delivery instructions cannot be completed, additional delivery attempts or arrangements may be required.
Any additional charges resulting from incorrect customer information or unsuccessful delivery attempts may be the customer’s responsibility where applicable.
9. Split Shipments
Depending on product availability, your order may occasionally be shipped in more than one package.
If this happens, you may receive separate tracking information for each shipment.
10. Contact Us
If you have any questions about your order or shipping, please contact us:
StepRique
Email: info@steprique.com